These Terms of Service ("Terms") govern your access to and use of the Cakeora website and the cake, dessert, custom order, and related services we offer. By placing an order or using our website, you agree to be bound by these Terms.
Cakeora provides handcrafted cakes, cupcakes, cheesecakes, pastries, custom celebration cakes, dessert boxes, and related dessert services as described on our website. Product descriptions, designs, flavor options, sizes, and pricing are provided for general information and may change without notice. The final details and price of a custom order will be confirmed with you before preparation begins.
Orders may be requested through our website, by phone, or through other available contact methods, and are subject to availability. We ask that you provide reasonable notice if you need to change or cancel an order so that we can adjust our preparation schedule. Custom cakes and specially prepared desserts may have different cancellation or modification requirements depending on the order.
Custom cakes are prepared according to the details agreed upon during the ordering process, including flavor, size, filling, frosting, colors, decorations, and design preferences. While we make every effort to closely follow requested designs, handcrafted desserts may have minor variations in appearance. Reference images may be used for inspiration and do not guarantee an exact reproduction.
Our desserts may contain or come into contact with common allergens, including wheat, milk, eggs, nuts, peanuts, soy, and other ingredients. Customers are responsible for informing us about relevant allergies or dietary requirements before placing an order. We will do our best to provide accurate ingredient information and accommodate reasonable requests, but we cannot guarantee an allergen-free environment.
Payment is due according to the arrangements confirmed when your order is placed. We accept the payment methods made available by Cakeora. For certain custom or larger orders, a deposit may be required before preparation begins. Any applicable balance must be paid according to the agreed order terms.
Customers are responsible for providing accurate contact and order information when arranging pickup or delivery. Cakes and delicate desserts should be transported and handled carefully after they are received. Cakeora is not responsible for damage caused by improper handling, transportation, storage, temperature exposure, or other conditions outside our control after an order has been transferred to the customer.
The content on our website, including text, images, designs, and logos, is owned by or licensed to Cakeora and is protected by applicable intellectual property laws. You may use the website for personal, non-commercial purposes only and may not copy, reproduce, modify, or distribute our content without permission.
We may update these Terms from time to time to reflect changes in our services, website, business practices, or legal requirements. Any changes will be posted on this page. Your continued use of our website and services after changes are posted constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us by phone at +17045682120 or by email at [email protected].
